In the multiple stages of a customer's purchase journey, it is important to distinguish the different stages of an order while assessing the customer and taking necessary actions to either convert more or upsell items to existing orders.

Inquiry : This is the stage where your customer has added items in the cart from the catalogue, but they have not clicked on the Confirm Order button. Immediately you will receive a notification from QuickSell App.

We popularly call this Abandon from Cart, a stage where customer drops from cart.

Customer View : Abandon from Cart without confirmation


Orders : This is the stage where your customer has added items in the cart from the catalogue, and have confirmed the placement of the order by clicking on the Confirm Order button. QuickSell App notifies you on every new order received.

See Below: Customer places an Order from catalogue.

Related Articles:

  • How to confirm Inquiry to Order ?

  • How to change the status of order ?

  • How to add items to your order post confirmation ?

  • How add shipping charge to a specific order?

  • How to share the order estimate PDF with the customer?

Did this answer your question?