In this article:
Marking the product Out of stock from the orders section
How the inventory changes when the order status is updated
How the inventory changes when the order is edited
How the inventory changes when the order is deleted
Marking the product Out of Stock from the orders section
On the all-catalogs screen, tap on the Orders section at the bottom of the screen
Open the desired order and then tap on the product that needs to marked as out of stock
Tap on the MARK OUT OF STOCK button just below the product picture and the inventory for that product will be updated.
How the inventory changes when the order status is updated
When Track available quantity and Auto reduce quantity is enabled-
Nothing happens to the inventory when the order is still in your customer's cart (Unconfirmed order)
As soon as the customer confirms their order, the inventory reduces by the number of units ordered
Accepting and Completing the order will have no effect on the inventory
If you Reject the order, the inventory will be added back
After Rejecting an order, if you Accept or Complete it, the inventory will be reduced again.
When Track available quantity is enabled but Auto reduce inventory is disabled-
Nothing happens to the inventory when the order is still in your customer's cart (Unconfirmed order)
Even when the customer confirms the order, inventory won't be reduced
Only when you Accept the order, the inventory will be reduced
Rejecting the order won't have any effect on the inventory
Completing the order wont reduce the inventory if the order has been Accepted first and then completed. However, if the order is marked completed directly after the order is received or after Rejecting it, the inventory will be reduced.
How the inventory changes when the order is edited
Increasing the quantity of a product in the order will reduce the inventory while Reducing the quantity will increase the available stock.
To do so,Open the desired order
Tap on a product for which the quantity needs to be updated
Update the inventory by clicking on the + and - buttons against the Quantity
Adding products to the orders will reduce the inventory by the number of units added
To do so,Open the desired order
Click on
+ Add itemsat the right of Order itemsSelect the catalog and then the product you want to add
While Deleting an item from the order, you'll have an option to reduce the inventory or not
To do so,Open the desired order
Click on the three dots at the top right corner of the screen
Tap on Delete inquiries
Select the products you want to delete
Tap on the Delete button at the top right corner
If you want to reduce the inventory, select Add back item to inventory. If not, simply click on DELETE
While Deleting the order, you'll have an option to reduce the inventory or not
To do so,Open the desired order
Click on the three dots at the top right corner of the screen
Tap on Delete order
If you want to reduce the inventory, select Add back item in the order to inventory. If not, simply click on DELETE
